Complaints

It can always happen that something does not quite go as planned. We advise you to first make complaints known to us by sending an email to roksana@matuu.eu.  If this does not lead to a solution, it is possible to register your dispute for Mediating through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere then you are free to file your complaint via the European Union platform.