PAYMENT & SHIPPING

At checkout, you can choose from the following payment options:

1. Manual bank transfer – payment details are shown below and in the confirmation email

2. PayPal Express Checkout

3. Credit/Debit card via Stripe

4. iDEAL

If you choose manual transfer, please make the payment within 7 days. Otherwise, your order may be cancelled.

Bank details:

Please include your last name and order number in the payment description.

Account holder: 

Matuu

De Vlei 14, 1852KE Heiloo, The Netherlands

IBAN: NL33INGB0007883489

BIC: INGBNL2A

All orders are shipped from the Netherlands – packed with care and attention.

Processing time:

• Standard products are processed within up to 3 business days, counted from the next working day after your order.

• Wallpapers and wall decals are made on demand – exact processing time is mentioned in each product description.

Estimated delivery time:

• Netherlands, Belgium, Luxembourg – 1–2 business days (via DHL)

• Other EU countries – 2–5 business days (via DHL)

• USA, Canada, and other countries outside the EU – 7–14 business days (via PostNL)

• United Kingdom – fulfilled and handled via Etsy

📬 Once your order has been shipped, you’ll receive a tracking number by email.

Orders outside the EU may be subject to customs duties or import taxes. These costs are the buyer’s responsibility.

Please make sure your shipping address is correct. I’m not responsible for delays caused by incorrect address details.

If a parcel is returned to me, I can resend it once the new shipping fee is paid.

If you have any questions about payment or shipping – feel free to contact me roksana@matuu.eu. I’m happy to help!