Payment and shipping info

SHIPPING:

We do our best to send every merchandise within 2 workdays after receiving the payment. So if you order a product on Friday, it will be sent on Monday. The packages are delivered by DPD or DHL, the exact time of transit is dependant on operator. However it shall not exceed 30 days. If you have not received the package after 30 days, please contact us immediately as something must have gone wrong.


For delivering playmats and pillows for addresses within the Netherlands, we chose DHL. Expected transit time is 1-2 days and the price is €5,75.


For addresses outside Netherlands, and to ship tipi tents(also within NL), we use DPD services. Expected transit time in:

  • the Netherlands - 2 days
  • all other supported countries in Europe - 2-5 days 

Shipping costs DPD


Country

to (home) address

NETHERLANDS

€6,25

AUSTRIA, BELGIUM, DENMARK, GERMANY, FRANCE, LUXEMBOURG, CZECH REPUBLIC, UNITED KINGDOM, DENMARK, POLAND, HUNGARY



€10,75

BULGARIA, CROATIA, ESTONIA, FINLAND, LATVIA, IRELAND, ITALY, LITHUANIA, ROMANIA, PORTUGAL, SLOVAKIA, SLOVENIA, SWEDEN, SPAIN

€19,75


Once the package has been sent, you shall receive the track and trace code.

If you have any further questions related to shipping, or you have experienced some issues, please do not hesitate to contact me at: info@matuu.eu

 

PAYMENT:

At checkout, you can choose the following payment methods:

  1. Manual wire transfer - you can find the required account details below or in the email confirming your purchase
  2. PayPal express checkout
  3. Credit/Debit card payment via Stripe
  4. iDeal

Should you choose manual wire transfer, please pay the order within 7 days. Otherwise you order might be cancelled.

Account details:

Please include you last name and order number in the description.

MATUU

Adriaan Dorsmanstraat 65

1067XA Amsterdam

Account number: NL33INGB0007883489

BIC: INGBNL2A