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Refund policy


Returns

You have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the cost of return from your home to the store for your own account. These costs are approximately €7.25 per package, consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product with all accessories and - if reasonably possible - in its original condition and packaging to be returned to the entrepreneur. To exercise this right you can contact us at roksana@matuu.eu, Please include the order number and bank account for the refund. We will then refund the order amount due within 14 days after notification of your return if the product has already been received in good order.

 

Custom orders 

Some products(like wallpapers and custom sizes) you buy through this web store are custom made according to the specification you entered. Therefore, the right of withdrawal does not apply. The sale is hereby finalized after successful payment.

 

To return your product, you should mail your product to:

Matuu

A.Dorsmanstraat 65,

1067XA Amsterdam,

Netherlands.




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